Cancellation & Refund

At Mix Bunch, customer satisfaction is our top priority. We follow a transparent and fair Cancellation and Refund Policy in accordance with the guidelines of the Consumer Protection (E-Commerce) Rules, 2020, Government of India.

Cancellation Policy

• Before Dispatch:
  You may cancel your order before it has been shipped by contacting our customer support team. In such cases, the full amount will be credited to your Mix Bunch wallet as a store credit, which you can use for future purchases.

• After Dispatch:
  Once an order has been shipped, it cannot be cancelled. However, you may initiate a return once you receive the item, as per our return policy.

Refund Policy

As a policy, Mix Bunch does not offer monetary refunds. Instead, we issue store credit (credit note) equivalent to the value of the returned item, excluding any shipping charges (if applicable). This credit can be used to purchase any other product from our store.

Return Eligibility

To be eligible for return and store credit:

• The product must be in unused, unwashed, and original condition.

• Tags, packaging, and labels must be intact.

• A return request must be raised within 2 days of delivery.

• Certain products like innerwear, swimwear, and customized items are not eligible for return for hygiene reasons, unless the item is defective or wrongly delivered.

For any further questions or assistance regarding cancellations and refunds, please reach out to our customer care team at customercare@mixbunch.in. We are here to help!