Cancellation & Refund

At Mix Bunch, we understand that sometimes you may need to cancel an order or request a refund. We strive to provide a hassle-free cancellation and refund process for our customers. Please read our policy below for more information:

Cancellation Policy

If you wish to cancel your order, please contact our customer care team at customercare@mixbunch.in as soon as possible. We will do our best to accommodate your request, but please note that cancellations can only be made before the order has been shipped.

If your order has already been shipped, we are unable to cancel it. In this case, you can still return the item for a refund (subject to our refund policy).

Refund Policy

We have a 05-day return policy, which means you have 05 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at customercare@mixbunch.in. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without prior authorization will not be accepted.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days and automatically refunded to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exceptions

There are certain items that are not eligible for return or refund. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us for further assistance.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

For any further questions or assistance regarding cancellations and refunds, please reach out to our customer care team at customercare@mixbunch.in. We are here to help!